FAQS

What exactly is a porter?

Porters work to make sure that all types of structures are neat, free from clutter and safe. From homes to commercial sites there’s nothing too big or small for your porter!

What is your pricing?

You can get a free online quote (no credit card or email required) by entering your zip code here. If we have availability, you can even schedule your entire cleaning right then and there.

Do I need to provide supplies?

No. We bring everything necessary to complete a typical home cleaning, including a professional-grade vacuum and swiffers for your floors. If you’d like us to use a specific product on certain surfaces, you may request it and let us know where the product will be so our porters can find it.

Do I need to be home?

About half of our clients aren’t home while we clean. Make sure you include accurate instructions for gaining entry to the home when scheduling online or over the phone, as lock-out fees will be incurred if we cannot gain entry.

Are pets a problem?

We love pets! Unfortunately, we ask that our friends are secure during service as cleaning solutions will be in use.

Do I need to tip my porter?

Tips are always appreciated, but your cleaning service will always be great no matter what. Please keep in mind that the only way to tip is with cash directly to your porter; we cannot accept tips online.

Are you bonded and insured?

We are bonded and insured. Additionally, our employees are thoroughly vetted and background checked in not only Atlanta, but on a national level. The security of your home and items are one of our absolute top priorities. We do not cut corners.

Have your employees passed a background check?

We know inviting someone into your home is a kind of a big deal. All our porters are carefully vetted and go through an intensive rigorous process by us so we choose the right person to care of your home. Our mission is to make your life that much easier starting from booking a cleaning all the way up to the end of the service. Every one of our porters use a professional house cleaning checklist to make sure they deliver the same professional results each & every time. We do take your feedback very seriously and every porter can be reviewed & rated at the end of each clean. This allows us to make sure we’re only sending out the most highly qualified & loved porters. If you’re still not convinced why you should hire a cleaning service, be sure to check out our post on the key benefits of understanding your cleaning tasks.

What method of payment do you accept?

We accept most major credit and debit cards: VISA, MasterCard, AMEX, Discover(all payments are processed securely using Stripe). Unfortunately, we no longer accept cash or check.

Anything I should know as a new client?

Not a thing! Even if you’ve never used a cleaning service before, if you have ever ordered a pizza online or used Uber, you’ll be right at home. Booking online takes less than a minute, for example. Your porter will handle everything. It’s not uncommon for new clients to be blown away by how easy it is to use, and how awesome the value is. Having your home professionally cleaned is not only one of best feelings you can get for a hundred bucks, but is also one of the best ways to free up more time to spend doing the things you love. We’re incredibly proud to provide such great benefits to so many awesome people.

I don’t need bathroom/bedrooms cleaned?

That’s A-OK. Simply schedule using our minimum service (studio) and let us know when scheduling–over the phone or via email—that you’d only like certain areas, such as the common areas, and not anything else. We will make sure your requests are met. Alternatively, if you need more time or something different, you may use our hourly service which is designed for exactly those situations.

How do I cancel or reschedule?

You can do either over the phone, email, or through your account on our website.

Any cancellation fees?

Yes. If you cancel within 24 hours of your appointment you will incur an $60 fee. This fee goes to our porter, as we would have had a job to fill that slot otherwise (we are always booked out).

Do you clean basements and attics?

We can’t do these in our standard flat rate service but you can simply book an hourly service and request those be focused on, with detailed instructions of what exactly needs to be done. And if you underestimate the time necessary, we can always schedule a second appointment to come back.
Are offices, dens, and dining rooms included? They are. We treat them the same as bedrooms (when estimating time necessary) so please add an additional bedroom for each of these when scheduling online or over the phone (e.g. 2 offices, 1 den, 1 bedroom = 4 bedrooms).

What if my home needs more time?

Our estimates typically allow for plenty of time to complete a cleaning. That said, you know your home best and if you’re convinced our estimates are not correct, we encourage you to add more time on manually with a brief explanation in the instructions. Alternatively, you can always simply schedule a second cleaning if the first turns out to not be enough.

My home needs less time?

If our initial estimates are off and we’re able to clean your home faster than expected, we will provide a partial refund for the time not needed and our porters will add a note to your account ensuring subsequent cleanings do not go over what’s necessary.

Can I make special requests?

Of course! If you’d like us to clean something a certain way, or focus on a specific part of the home, or anything else, just let us know in the instructions box when scheduling online. Please make sure to add an additional hour for anything you believe will take 20 minutes or more to complete, to make sure we have the proper time to do it right.

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